Financial Assistance Center

Paying Your Bill

When and How to Pay for Services

When you visit One Community Health, be prepared to pay your co-pay or make a nominal payment ($25) toward your services. We accept cash, checks, debit, and credit cards. You may also pay your bill at your online patient portal, MyChart. We can work with you on a payment plan if that’s helpful.

For any billing questions please contact our billing team at 541.386.6380 ex. 11598.

Paying a Bill in MyChart

Paying a bill in myChart is easy! Here is how.

Refunds

It is the policy of One Community Health that payment is due at the time of service unless other financial arrangements are made in advance. We require all patients to pay their deductible, copay, and/or coinsurance payment at the beginning of each visit. At the end of your visit with us, you may be billed for any outstanding balances. If there is a credit balance, you will be provided a refund promptly.

When your account is reviewed, and a refund is approved, we will initiate the refund to you in the form of a check unless payment was made through MyChart.  In this case, refunds will be issued to the credit card where the original payment was made. 

Note:  Refunds will be issued within 7-10 days from the approval date.

Información e instrucciones sobre cómo pagar su factura desde MyChart.

Could you qualify for Medicaid?

One Community Health has certified enrollment assisters, specializing in Oregon and Washington Medicaid plans. We have assisted tens of thousands of people with completing their applications and enrolled over 16,000 community members in health insurance. Our team is ready to answer your questions and guide you through the application process.

Both of our health centers in Hood River and The Dalles have bilingual (English/Spanish) Patient Care Advocates. These trained and certified team members will meet with you before you see a provider. In this meeting, you’ll work together to determine any needs you might have in regard to financial resources and/or other types of social services.

What to Bring to Your Appointment to Complete Your Medicaid Application

  • Last year’s taxes

  • Pension funds

  • VA Benefits

  • Disability

  • Self-employment records

  • Wages and Salary

  • Unemployment

  • Social Security/SSI

  • Worker’s Compensation

  • Public assistance

Frequently Asked Questions

  • If you apply and are approved, your discounts and coverage can apply to appointments in the last 30 days. Call our billing department to update your status as quickly as possible at 541-386-6380 ex. 11598

  • If you’re not sure, schedule an appointment with our Patient Care Advocates to determine if you are eligible.

  • We accept cash, checks, debit, and credit cards. You may also pay your bill at your online patient portal: MyChart. We can work with you on a payment plan if that's helpful. For any billing questions please contact our billing team at (541) 386-6380 ex. 11598.

  • Please email ap@onecommmunityhealth.org or call 541-256-4408.

Could You Qualify for the Sliding Scale Discount?

One Community Health offers a Sliding Scale discount based on your household income. All our patients can apply even if you are insured. You can apply at the clinic or online on our website. The application needs to be turned in within 30 days of your last appointment to discount past appointments.