New Patient?
Here at OCH, you have a team of people available to support you and your healthcare needs. Your care team includes your provider, nurses, medical assistants, referral coordinators, community health workers, and behavioral health consultants. They all work together to meet your needs and are available in-person, by phone, or through our patient portal, MyChart.
Preparing for your first visit
Schedule your appointment
Call or Text 541-386-6380 for Oregon locations, 509-493-2133 for White Salmon, and 509-427-4212 for Stevenson. We know that things come up and sometimes you need to cancel or reschedule your visit. Please call or text us at 541-386-6380 as soon as you know and at least 24 hours before your visit, so we can give your visit to another person waiting for the chance to visit with your doctor.
Paying for your bill and financial help
Our Financial Assistance Center includes more information on the insurance we accept and ways to pay your bill. We encourage anyone who is uninsured to apply for Medicaid health insurance. Get help applying for Medicaid or apply for our Sliding Scale Discount Program.
Bring your medication
One of the first questions your new provider will have is about what medications you take. Consider bringing them all with you to make it easy!
Bring your health history
If you have medical records from other clinics, we can help collect them from other providers. If you haven’t started, you can fill out a request for medical records here.
Patient rights and responsibilities
One Community Health (OCH) seeks to maintain a respectful and caring environment for all patients. The goal of these Rights and Responsibilities is to encourage a positive relationship between you, your family, and your One Community Health care team. Your health and wellness are important to us. Learn more here.
Getting to the Clinic
Directions to our Locations
To get addresses and directions to our clinics, visit our locations page.
Transportation options
Our clinics in Hood River and The Dalles both have lots of parking available if you are driving. If you are using public transportation, CAT (Columbia Area Transit), Mt. Adams Transportation, THE LINK Public Transit, and Celilo-Lone Pine Service stop right in front of our clinics. For more information and rates, check out more resources for transportation.
Transportation challenges
We work with multiple organizations to help you get into the clinic if you don’t have reliable transportation. Give us a call at 541-386-6380 so we can work with your location and personal situation.
Keeping Connected
Download MyChart
Want a way to message your doctor directly? Sign up for our patient portal, MyChart! Through MyChart you can send messages to your care team, view test results, pay your bill, and request medication refills. Lean more about what MyChart can do for you and how to get started.
Keep your family informed
Want a family member to be able to accept calls about your health? You need to complete this Consent to Disclose Information Verbally. If you want another adult to view your MyChart account, you can give them permission here.
Attend a class or event
Check out our Zumba, yoga, strength training classes, and other preventative health offerings. All of these services are available at our health centers in Hood River and The Dalles. Check out the schedule here.