Patient Rights and Responsibilities

One Community Health (OCH) seeks to maintain a respectful and caring environment for all patients. The goal of these Rights and Responsibilities is to encourage a positive relationship between you, your family, and your One Community Health care team. Your health and wellness are important to us.

As a patient of our Health Centers, you have the right to:

Quality care and service

• Care that is respectful of your cultural and personal beliefs without discrimination based on age, race, color, sex, country of ancestral origin, disability, religion, gender identity or expression, or sexual orientation.

• Have access to an interpreter or other language assistance

• A safe and secure environment

• Choose your primary care provider(s)

• Participate in decisions about your health care

• Right to privacy: This right includes privacy in respect to the patient’s health records according to Health Insurance Portability & Accountability Act (HIPAA) and OCH’s Privacy Notice.

• Right to self-consent: It is expected that adolescents are entitled to consent for their own care and to confidentiality under state statutes. The right to self-consent applies to:

  • A minor 14 years or older may consent to mental health services

  • A minor 15 years or older may consent to all services

  • Any minor may consent to reproductive health and family planning services for diagnosis and treatment of Sexually Transmitted Infections. If required services are not available on-site, an appropriate referral will be provided.

• Receive complete information about your health and your choices for treatment and services in a timely manner

• Complain if you have concerns about any Health Center service

• Have complaints or concerns reviewed in accordance with our established process, without fear of retaliation

• Ask about fees, charges or payment policies

Be respectful to our Health Center staff and fellow patients

• Use appropriate language (no shouting, no personal insults, no cussing, no vulgar language, no threats, and no racial slurs) when communicating with staff members or other patients. If you are frustrated, you can request the assistance of a Behavioral Health Consultant to help with appropriate communication.

• Respect the privacy of others

• Comply with OCH’s cancellation and no-show policy. Show up for appointments on time. Notify my care team if I am running late, need to cancel an appointment, or if I need assistance with transportation.

• Do your part to keep yourself as healthy as possible by following the treatment plans and care instructions you agreed to with your care team.

• I will respect the property of the health center, OCH staff, and other patients

• Abide by the policies of One Community Health

• Provide accurate and complete information about your present medical concerns, past medical history, and report any changes of your medical status to your provider

• Provide accurate and correct demographic and financial/insurance information

• Fulfill the financial obligations related to your treatment

Limited English Proficiency:

One Community Health is committed to provide equal opportunity in all services, programs, and activities to persons with limited English proficiency (LEP). Services include providing oral interpretation and written translation, free of cost to LEP patients. The purpose is to ensure patients with LEP receive meaningful, accurate, and equal access to information regarding all aspects of their care and services rendered.